Your privacy
We use the information you choose to share to answer your enquiry, send a requested guide, or deliver a newsletter you have asked to receive.
Public website forms
A Contact message sends your name, contact email, topic, and message to our customer-support email address so we can reply by email. Please leave out passwords, payment-card details, and health information.
A guide request uses your name and email to send the guide link. You can also download it directly without submitting the form. Requesting a guide or asking about a class does not subscribe you to marketing.
Your newsletter choice
Newsletter subscription requires your explicit choice. The optional newsletter boxes on other forms are unchecked. If you subscribe, we record your choice, its time, the form used, and the version of the consent notice. You can unsubscribe using the link in a newsletter. Declining a newsletter does not affect your guide, enquiry, or membership.
Service providers and information we keep
Vercel hosts the public website. Brevo processes public form emails and newsletter subscriptions. These services receive the information needed to deliver the request and necessary connection information. We do not put your form contents in public pages or application error logs.
Enquiry emails and provider-held records are separate from a Sanctuary account. Deleting a member account does not automatically erase email correspondence or unsubscribe a newsletter. Contact support if you would like to ask about access, correction, deletion, or newsletter records. We keep correspondence only as needed to respond and maintain necessary business records; provider and required business retention may also apply.
Sanctuary
Member sign-in, payments, saved items, private recordings, class signups, and support reports have their own controls and retention rules. Read Sanctuary’s privacy information.